Our Shipping Policy;

Thank you for shopping at twigz&branches. We strive to deliver your purchases to your doorstep in a timely and efficient manner. Below are the details of our shipping policy:

• Processing Time:

*As you know, our focus is on quality and perfection. And quality takes time.

*The approximate processing and delivery time of your order is around 8 to 10 weeks.

• Shipping Method:

*We use the services of TCS(Pakistan) to deliver your purchases.

• Shipping Charges:

*Shipping charges will be calculated based on the volumetric weight of the item you ordered as well as your location.
*You will be able to view the approximate shipping charges before finalizing your order.
*The charges have to be paid in full before the dispatch of the order.

• Delivery Areas:

*We deliver to all major cities in Pakistan.
*For remote or hard-to-reach areas additional shipping charges may apply.

• Return and Refund Policy:

*We take great care in packaging and shipping our products, but sometimes damages can occur.
*In the event of damage,please contact us within 24 hours of receiving your order.
*We might need you to send a photo evidence of the damage.
*If you want to return your order,it should be as securely packed as you received it.The cost of returning the order will be completely borne by the Client.
*Once we receive the product and examine the damage we will completely refund your amount.
*Custom or made-to-order items are not eligible for returns.

Mantainance Instructions;

To keep your wooden furniture looking its best, please follow these simple care instructions:

– Dust regularly with a soft cloth to prevent buildup.
– Avoid exposure to direct sunlight, moisture, and extreme temperatures.
– Use coasters or placemats under glasses and cups to prevent water marks.
– Clean spills immediately with a damp cloth; avoid using harsh chemicals or abrasive cleaners.
– Apply a wood conditioner or furniture wax periodically to maintain the finish and protect the wood.
– Avoid placing hot objects directly on the wood surface; use trivets or pot holders instead.

By following these care instructions, you’ll enjoy your beautiful wooden furniture for years to come!